What personal data do we process?
When you create your own GOiN profile, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your name, age, gender, nationality, study (discipline and year) and date of arrival in the Netherlands. When you complete your profile, you can share with us additional information, such as details on your, interests, as well as content such as photos. To add certain content you may allow us to access your camera or photo album. Of course, the decision on which extra content to add is completely up to you. However, a lack of information can affect the usability and functionality of the app. You can use GOiN to communicate with other users. For the chat to function we need to transfer your communications. The content will be safe and encrypted.
If you choose to participate in surveys or respond to questions, you may also provide us with important insights on our service. Lastly, we collect information about your activity in order to improve the application. For example, frequency and duration of your visits.
What type of processing activities do we perform?
We do not share data with third parties. In order to provide you with the best service possible, we need to collect, store, consult and analyse your data. On request we also alter or erase personal data (see: ‘What are your rights?’).
For what purposes do we process personal data?
Provide our services and administer your account
We process your information to deliver our services. We collectyour name, age, nationality, gender, email address, study (discipline and year), and date of arrival in the Netherlands and the photos you upload and the statistics of the progress you make to create a comprehensive GOiN profile.
To help you connect with other users
On the basis of your preferences we give you the option to connect with other users. Connection requires sharing you profile with other users. Prior to your mutual acceptance users will only be able to see each other’s name, picture and age.
Maintain & improve our services
We also collect & consult your information to ensure our services are working as intended and to understand how our services are used. We may do this by asking you to rate us in which case you provide us with information. Your answers will be disconnected from you profile and anonymized.
Communicate with you
We process data we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity. Or we may let you know about upcoming changes or improvements to our services.
Protect you and us
We use data to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm GOiN or our users.
Legal grounds for processing
We collect and store your personal data to administer your account and to provide and maintain the service you’ve asked for under the contract you agreed to whilst purchasing GOiN in the app store. We do this on the basis of consent. Our primary goal is to help you make meaningful connection. To do so, we need you consent prior to sharing your data with other users to. From time to time, we may ask for your consent to use your information for other reasons. Such consent must be unambiguous, freely given, specific and informed. If you choose to provide us with sensitive information, i.e. your racial or ethnic origins, sexual orientation and religious beliefs, we require explicit consent. We also need your consent for the processing of your communications in the GOiN chat.
We are under a duty to disclose or share your personal data in order to comply with any legal obligation that may be imposed upon us. We will try to minimize such disclosure to only that which is reasonably necessary and, where possible, to provide you with notice of such disclosure.
Processors and third parties
Your personal information is transferred to and stored by CoffeeIt (‘processor’). We do not process data outside the borders of the European Union.
For how long do we store personal data?
We will process your data at least for as long as your profile is active. When you chose to – wholly or partially – delete your GOiN profile we immediately stop collecting and start removing it from the product and our systems. We first try to ensure that the data is no longer visible and can no longer be used to personalize your GOiN experience. We then start a process designed to safely and completely remove the data from our storage systems. Safe removal is important to protect our users and customers against unintended data loss. Complete removal of data from our servers is just as important for the peace of mind of users. This process generally takes about 2 months from the time of removal. This often includes a recovery period of up to 2 months in case data is unintentionally deleted.
What are your rights?
We find it important that you are aware of your rights and how to use them. Under the General Data Protection Regulation (GDPR) you have a number of rights free of charge. In summary, those include rights to:
Automated decision-making & profiling
Automated decision-making and profiling are invisible functions which form the core of our service. We use these functions to help you connect with other users. We use your profile and those of other users as input for our advanced deposited algorithms to find matches and make recommendations. This is done on the basis of the information you provided us with, such as age, nationality and study.
We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way, for the duration of your use of our services. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. Once we have received your information, we will use strict procedures and security features in order to prevent unauthorised access.
If you have any questions or if you would like to exercise any of the mentioned rights, please contact us using our contact details below and provide us with enough information to identify you. Also, let us know the information to which your request relates.
Company name: GOiN
Email address: firstname.lastname@example.org
Phone number: –